Processing and shipping time
All items are subject to a handling period before they are dispatched. Most of our items leave the warehouse within 1-3 business days of payment.
Certain high-demand products may have a longer delivery time. Worst case scenario shipping time can take up to 30 days depending on backorder status. Factors such as delayed logistics, holiday periods such as Christmas, weather conditions, natural disasters, and customs clearings may have an impact on the delivery time. While most packages arrive on time, there may be circumstances and delays that carriers may experience. Your patience is truly appreciated. We are constantly working on improving our shipping times while keeping the same low prices for our customers.
We guarantee your product will arrive to you within 40 days under our Buyer Protection, otherwise, you will receive a full refund.
We DO NOT OFFER refunds while a product is in transit as it is already on the way to you. We understand this can be a long time, but it is worth the wait at the competitive prices we offer.
Please keep in mind, we hold no responsibility for any situations our couriers encounter. Courier and weather conditions are out of our control.
Tracking number
Email positivefinances101@gmail.com and mention your order number + shipping address so our customer service team can assist you. When we are unable to provide tracking for certain international orders, our company guarantees 100% delivery to all destinations so there is no need to worry. We have never had any lost missing orders yet, but in the event, any item is missing we will re-ship it to you, free of charge.
For orders within North America, a tracking number that you can use to track your shipment will be emailed to you once it is shipped from our warehouses. You may enter tracking information on the USPS website here. https://www.usps.com/shipping/trackandconfirm.htm
Please take note that the expected delivery date is provided by the courier, and is subject to change. For questions about the status of your shipment, please contact the courier directly:
PHONE: 1-800-ASK-USPS (1-800-275-8777)
Tracking sites for non-usps orders you can use the tracking page on our website or you can visit one of these websites below with your tracking number:
Handling orders with multiple items
We will do our best to reduce costs on your end so you don't have to pay high taxes on your items.
We have a large assortment of products and source them from all over the globe to get the best quality at the best price.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages with no additional shipping charges. You may receive multiple packages on different days. Please keep this in mind when receiving deliveries. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)
Custom and other duties
Positive Finances is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.
Positive Finances will not be responsible for any duties, taxes, or customs fees under any circumstances.
If the order arrives in your country and...
Positive Finances reserves the right to abandon the package(s) and will not be responsible for any refund.
Proof of delivery & Responsible after delivery
We are not responsible for item(s) being misplaced/ stolen after being delivered (E.g. after delivered mailbox). We will ensure the item is delivered to your address according to the information provided by the logistic company. The customer will be liable for the shipping cost if a replacement item is needed.